How To – Outlook

 

Fix out of office message not appearing

 

1. Check your Automatic Reply message

 

In Outlook:

 

  • File → Automatic Replies
  • Make sure there is text in both: 
    • "Inside My Organization"
    • "Outside My Organization" (if enabled)
  • Save the changes and send a test email from another account.

 

2. Configure it using Outlook on the Web

 

Sometimes the Outlook desktop client does not save the OOF message correctly.

 

  • Go to https://outlook.office365.com/owa/rouse.com/
  • Settings ⚙️ → Automatic replies
  • Turn it off
  • Save
  • Turn it back on
  • Re-enter the message
  • Save again

 

3. Test from both internal and external senders

 

Send a test email:

  • From a colleague inside your company
  • From a personal email account (Gmail, Outlook.com)

 

This helps determine whether only the internal or external OOF message is blank.